eSIM

Articles in eSIM

• Local, Regional, and Global eSIM plans: what the labels mean A Local plan covers one country, Regional covers more than one country in a group, and Global covers most of the world with a single eSIM — Paysavo calculates "Regional" itself rather than reading it as a label from the provider.
• Searching for an eSIM: how country and destination search works You can search Paysavo eSIM plans by a full country name (e.g. "Japan"), a 2-letter country code, or a plan/operator name — there's no fixed list of "popular destinations"; what's shown is generated from what's actually available and on sale right now.
• I had a problem with my eSIM (no coverage, install failed, wrong purchase) — can I get a refund? If your eSIM didn't work as expected, contact Paysavo support with the reason — support submits it to the eSIM provider for review, and because there's no way to check that review's outcome automatically, it's confirmed by a person once the provider responds.
• Understanding your eSIM order status (Preparing, Confirming, Ready to install...) An eSIM purchase or top-up moves through several statuses — you'll never be charged twice even if it seems to take a while to confirm, because Paysavo deliberately waits to hear back from the eSIM provider before treating anything as failed.
• Buying and activating an eSIM Browse eSIM data plans in the app, pay from a wallet, and get your installation details on the order screen once the purchase completes.
• Is eSIM purchase available in my country? eSIM purchasing is only open to accounts whose own country is on an explicit allow-list Paysavo configures — it's off by default and never silently available everywhere.
• Installing your eSIM on your phone Install your eSIM using the QR code, the one-tap iPhone link (when available), or the manual SM-DP+ details shown on your eSIM's installation page — each order supplies only what your provider actually gave.