Buying and activating an eSIM
Browse eSIM data plans in the app, pay from a wallet, and get your installation details on the order screen once the purchase completes.
## Direct answer
To buy a Paysavo eSIM, browse plans in the app, pick a package, get a quote against one of your wallets, and confirm the purchase. Once the order completes, Paysavo shows you the installation details (QR code and/or manual setup information) on the order/eSIM screen.
## How it works
- Browse: the eSIM catalogue (destinations, plans, prices) is pulled live and merchandised dynamically — there is no hardcoded list of countries or packages in the app, so what you see reflects what's actually on sale right now (app/Http/Controllers/Users/Esim/EsimBrowseController.php).
- Quote: selecting a package gets you a price quote against your chosen wallet. This step moves no money — it only reserves a price for a short window. The quote is single-use and bound to the exact package and price the server calculated; you can't edit the amount.
- Purchase: confirming the quote submits your order. Because payment confirmation with the eSIM provider isn't always instant, the order screen deliberately shows a neutral "confirming your order" state rather than an immediate success or failure — this avoids telling you a purchase failed when it may actually have gone through (or the reverse), and it avoids accidentally letting you buy the same eSIM twice while confirmation is in progress (app/Http/Controllers/Users/Esim/EsimOrderController.php).
- Get your install details: once your order is confirmed, the order screen links to your eSIM's installation page, where your QR code and/or manual setup details appear.
## Availability
eSIM purchasing (and eSIM overall) is controlled by feature flags and is not guaranteed to be on for every account — availability can depend on your account, region, and current rollout status. If purchasing isn't available to you right now, the app will indicate that rather than show a broken buy flow.
## Still need help?
If your order seems stuck on "confirming" for an unusually long time, or you don't see installation details after your order completes, contact Paysavo support with your order reference — do not try to buy the same eSIM again while an order is still confirming.