Why can't I submit my business's KYB application?

Submitting your business's KYB application is blocked by Paysavo's server, not by a checkbox in the app — the server is always the one that decides whether your application is actually ready, regardless of what the form appears to show you.

The two things that must both be true

1. Every required step is complete. If anything is missing, your application sits at Draft rather than Ready to submit, and submission is refused.
2. Every person who needs identity verification has actually completed it — freshly checked at the moment you submit. This covers your business's authorised representative, control person, any director, and any beneficial owner who meets the ownership threshold. It is re-checked right before submission specifically so an owner's document that expired since you last looked is caught here, rather than surfacing later as a rejection.

A common point of confusion

If an owner already has a personal Paysavo account that completed identity verification, that does not automatically satisfy this business's requirement for them. Business owner verification is evaluated separately, in the context of this specific business application — a person can be fully verified on their personal account and still show as needing action here, for example if their ID has since expired or the evidence isn't sufficient for the business's case.

What to do next

• If your application still shows Draft, go back through the steps — the app will show you what's outstanding.
• If an owner shows as not yet verified, make sure they've completed the identity check sent to them (see the article on inviting a beneficial owner for verification).
• If your application was previously sent back with "action required" by a reviewer, only resubmitting after addressing what was flagged will move it forward again — simply waiting will not.

Still need help? Contact Paysavo support.