How to deposit crypto into your Paysavo account

To deposit crypto into Paysavo, open the crypto deposit screen, choose the asset you're sending and the network it's coming in on, and Paysavo generates a deposit address for that exact asset/network pair. Send only that asset, on that same network, to that address — sending on the wrong network can result in a loss that isn't recoverable (see 'Choosing the correct network for a crypto deposit or withdrawal').

How it works

Generating a deposit address depends on two things completing first: your identity being verified, and Paysavo's crypto deposit setup for your account being ready on the provider side. If either isn't done yet, you'll see one of these instead of an address:

• Identity verification required — you need to complete identity verification before an address can be generated.
• Deposit setup still being prepared — your account-level crypto setup hasn't finished yet; addresses become available once it completes, no action needed from you.
• Manual review required — your crypto deposit setup needs manual review; contact support to proceed.

A specific network can also be temporarily unavailable for deposits independently of your account (see 'Why are deposits or withdrawals unavailable for an asset or network?') — if that happens the network won't be selectable and you'll be asked to pick another one.

Some assets require a memo/destination tag in addition to the address — if the deposit screen shows one for the asset/network you picked, it must be included exactly, or the deposit may not be credited to your account (see 'Why do some crypto deposits need a memo or tag?').

Troubleshooting

If you generated an address before and want to reuse it, that's fine — Paysavo reuses the existing address for the same asset/network/account rather than issuing a new one each time. If your deposit was sent correctly but hasn't shown up in your balance yet, see 'Why hasn't my crypto deposit arrived?'.

Still need help? Contact Paysavo support.