Choosing the correct network for a crypto deposit or withdrawal
The network you pick must match the network the crypto is actually moving on — many networks can produce addresses that look identical or valid on the wrong chain, so picking the wrong one can send funds where Paysavo can't credit them.
On this page
When you deposit or withdraw crypto, you choose both an asset (like USDT) and a network (like Ethereum, BNB Smart Chain, or Tron). These must match what the sending or receiving side actually uses — picking the wrong network for an otherwise-valid-looking address is one of the most common and most costly mistakes in crypto, and it's often not reversible.
Why this matters
Some networks use addresses in a shared format. For example, Paysavo validates Ethereum (ERC20), BNB Smart Chain (BEP20), Polygon, Arbitrum, Optimism, Avalanche C-Chain, and Base addresses using the same '0x...' format — meaning an address can look perfectly valid while actually belonging to a different one of those networks than the one you meant to use. The address format alone can't tell you whether it's the right network; only matching what the sending or receiving side specifies does.
Bitcoin addresses can also take a few different valid forms (starting with '1', '3', or 'bc1' — the 'bc1' style is the newer SegWit/bech32 format), and Litecoin and Dogecoin similarly have their own recognizable formats. Paysavo checks that the address you enter matches the network you selected before accepting a withdrawal.
How to get it right
1. On a deposit, always generate the address from inside Paysavo for the specific asset and network you'll be sending from — don't reuse an address you got for a different network.
2. On a withdrawal, double-check the network shown on your Paysavo withdrawal screen matches the network the receiving wallet or exchange expects for that asset.
3. If a network requires a memo or destination tag, include it exactly — see 'Why do some crypto deposits need a memo or tag?'.
If you're not sure which network the other side (your wallet or another exchange) expects, check there first before sending — it's much easier to confirm beforehand than to recover a mismatched transfer after the fact.
Still need help? Contact Paysavo support.