Account Security & 2FA

Articles in Account Security & 2FA

• How Paysavo protects your saved bank recipients from tampering Once you've saved a bank recipient, Paysavo always uses the bank/account details stored on your account for that recipient — not any details a request might try to substitute — and no one else can view, edit, or delete your saved recipients, even by guessing an ID.
• Managing your logged-in devices on Paysavo Review every device that has signed in to your Paysavo account, see which ones are trusted, log a device out remotely, or block/remove one you don't recognize.
• Why was I asked for an extra verification step? Why some actions ask for a code even though you're already logged in with 2FA — and why, for 24 hours after certain security changes, the same actions can be held with no code able to release them.
• Why do I need a code and 2FA to add or change a crypto withdrawal address? Adding, editing, or deleting a saved crypto withdrawal address in your address book requires both an emailed one-time code and your two-factor authentication code — this is a deliberate extra layer specifically on address-book changes, separate from the verification you go through to confirm an actual withdrawal.
• Troubleshooting: I can't log in to my Paysavo account Most login problems come down to a wrong password, an unrecognized device needing verification, or a 2FA code — work through those first before contacting support.
• I think my account was compromised — what should I do? If you suspect someone else has accessed your Paysavo account, reset your password immediately, review your device list for anything you don't recognize, and contact Paysavo support so they can lock down the account further on their end.
• Setting up app lock and biometric login Turn on Face ID/Touch ID or fingerprint login and an app lock from the app's security settings for extra protection beyond your account password.
• Setting up an authenticator app for two-factor authentication Add an authenticator app (TOTP) from your account's Security settings by scanning a QR code, confirming a 6-digit code, and saving the recovery codes you're shown.