Transaction Troubleshooting
What to do about a pending, failed, or reversed transaction.
3 articles
Articles in Transaction Troubleshooting
- Why was my transaction reversed or failed? "Reversed" and "Failed" both mean a transaction didn't complete as intended, but the exact label and the reason depend on whether it's a deposit or a withdrawal — this article maps each label to what it means and links to the specific cause and to the reversal mechanism, rather than re-explaining either.
- What to do if your transaction is pending A pending transaction usually means Paysavo is still waiting on confirmation from a payment provider or network — this is a normal, expected state, not necessarily a problem.
- Understanding transaction status labels A quick glossary of every status label Paysavo shows on a transaction, for both deposits (Pending, Cancelled, Success) and withdrawals (Pending, InProcess, UnderReview, ActionRequired, Success, Failed, Cancelled, Refunded/Reversed).
Still need help?
Talk to our support team.