What to do if your transaction is pending

Direct answer

Seeing Pending on a transaction — deposit, withdrawal, or transfer — generally means Paysavo has recorded the transaction but is still waiting on the underlying payment provider or network to confirm the outcome. It's a normal, expected part of processing, not by itself a sign that something has gone wrong.

How it works

Pending is a real, distinct status used consistently across both deposits and withdrawals:

• For a deposit, Pending is explicitly documented in Paysavo's own code as the correct state while a payment (for example a mobile money authorization) is waiting on webhook/provider confirmation — see [Why is my deposit still pending?](deposit-pending) for the deposit-specific mechanics.
• For a withdrawal, Pending is the initial status when a payout is created, and is also the fallback status for any provider response Paysavo's system doesn't specifically recognize — see [How withdrawal status works](how-withdrawal-status-works) for the full list of withdrawal states that can follow it (InProcess, UnderReview, ActionRequired, Success, Failed, Cancelled, Refunded/Reversed).

Paysavo's code does not define a fixed number of minutes/hours that counts as "too long" for a Pending transaction — how long it takes depends on the specific payment provider and rail involved.

What to do next

• If a deposit is Pending, see [Why is my deposit still pending?](deposit-pending).
• If a withdrawal is Pending, InProcess, or UnderReview, see [How withdrawal status works](how-withdrawal-status-works) — no action is typically needed from you.
• If a transaction has been Pending for what feels like an unusually long time, contact support with the transaction reference so we can check the status with the provider directly.

Still need help? Contact Paysavo support with your transaction reference.