Why does my transfer say "submitted for review"?
A transfer marked "submitted for review" is going through an extra manual check before it can complete — Paysavo recognizes review-related wording from the payment provider or an internal verification step, not a specific published set of trigger criteria.
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Direct answer
If your transfer shows "submitted for review" (or similar wording like "under review" or "pending approval"), it means the transfer needs a manual check before it can go through, rather than being processed automatically end to end. This isn't a failure — it's a distinct in-between state.
How it works
- Paysavo's system recognizes when a transfer is in manual review by watching for review-related wording — phrases like "submitted for review," "under review," "manual review," or "pending for approval" — coming back from the payment provider, or from Paysavo's own internal verification step for a transfer.
- When that wording is detected, the transfer is placed in this review state instead of being shown as processing or pending — this is a deliberate choice so you're not told "we're processing" for something that's actually being manually checked.
- A transfer in this state is not failed and hasn't been reversed — it's paused for a check, and will move to a final outcome (completed or failed) once that check is done.
What to do next
- No action is usually needed on your end — a transfer in review will resolve on its own once the check completes.
- If it's been in this state for an unusually long time, contact Paysavo support with your transfer reference so they can check on it directly.
Still need help? Contact Paysavo support with your transfer reference.