Why did I get "Check recipient details" when trying to send money?
This error means the recipient/payment-method details you selected couldn't be validated for the transfer — usually a missing or mismatched field, not a problem with your account.
If you see a "Check recipient details" message while trying to send money, it means Paysavo couldn't validate the recipient or payment-method information for that transfer — this is a validation step, and no money moves when this happens.
How it works
This error is triggered when something about the selected recipient can't be confirmed — for example, a required field for that payment method wasn't filled in, or the response from the network mentions the recipient, beneficiary, or wallet couldn't be matched or found.
What to do next
- Go back and review the recipient you selected, making sure every required field for that payment method is filled in.
- If you're sending to a saved recipient, try editing and re-saving their details, or add them again from scratch.
- Double-check you've selected the recipient's correct currency/account type before resending.
Still need help? Contact Paysavo support.