Why is my deposit still pending?
A mobile money deposit is not credited the moment you approve the prompt on your phone — Paysavo's own code notes that the approval is only a hand-off to the provider, and your wallet is credited by a separate webhook/provider verification step.
On this page
Direct answer
Approving a mobile money payment prompt on your phone does not itself credit your Paysavo wallet. A code comment in Paysavo's deposit service is explicit about this: your approval is *"an authorization hand-off, NOT a settled deposit. The transaction stays pending and the wallet is credited only by the existing webhook / provider verification flow."* In other words, Paysavo still has to hear back from the mobile money provider (or your bank/rail) that the payment actually settled before the deposit moves from Pending to Success.
How it works
Deposits use a simpler status set than withdrawals: Pending, Blocked, or Success.
- Pending — normal, expected state right after you start (or approve) a deposit, while Paysavo waits for provider confirmation.
- Success — the provider confirmed the payment and your wallet has been credited.
- Blocked — the deposit did not go through; if your wallet had already been credited it is debited back out. This shows to you as Cancelled in your transaction list. See [Why was my transaction reversed or failed?](transaction-reversed-or-failed).
There is no fixed, code-defined time limit for how long a deposit stays Pending before either resolving or being investigated — timing depends on the specific provider/rail and Paysavo does not publish a guaranteed processing time.
If you're specifically waiting for the phone approval prompt itself (rather than what happens after you approve it), see [Approving a mobile money deposit prompt](approving-mobile-money-deposit-prompt). For pending status on transaction types generally (not just deposits), see [What to do if your transaction is pending](transaction-pending).
What to do next
- If you just approved the prompt, give it a short while — this is expected, not an error.
- Double-check you approved the correct prompt with the correct amount/number.
- If your deposit has been pending for an unusually long time, contact support with your transaction reference so we can check with the provider.
Still need help? Contact Paysavo support with your transaction reference.